Frequently Asked Questions

What does AussieHost stand for?
AussieHost's Mission is to create a culture of high quality customer service standards throughout Australia where a nationally recognised, high quality, fundamental customer service training benchmark is achieved.
Are AussieHost program’s nationally accredited or mapped?
Yes. The AussieHost program has been mapped to national training competency standards across the retail & tourism training packages. When training is delivered by an approved Registered Training Organisation, with extra assessments, AussieHost may then be utilised toward those relevant units. Please enquire about other accreditation options.
Are AussieHost programs Australian oriented?
Yes. AussieHost program’s are developed in Australia for Australians
How many people have participated in AussieHost programs?
Over 200,000 Australians and 30,000 organisations have participated in AussieHost workshops since 1991 - because AussieHost works.
Who should attend AussieHost programs?
Anyone who has customer contact, either face to face or by telephone. The programs teach valuable skills and provide individuals with a range of practical tools.

Internal relationships benefit too - a happy team is a winning team.
Will I get individual instruction?
AussieHost programs are designed to encourage active participation through the use of interactive techniques. Numbers are strictly limited to maximise the benefits that each participant receives from the workshop.
Are AussieHost instructors qualified?
Each program is delivered by a Certified AussieHost facilitator. Regular assessment and retraining ensures that a consistently high standard of delivery is maintained throughout Australia.