About AussieHost
AussieHost is arguably Australia’s Customer Service Standard and the most recognised qualification for service staff in all service sectors. Nearly a quarter million Aussies have participated in an AussieHost workshop we are proud to say that we have an enviable record – one that you can see best in the smiles on the faces of the people themselves. It’s nothing less than you’d expect from an internationally recognised, long standing training provider.
AussieHost is Australia’s only dedicated Customer Service training network with qualified training providers in every state and almost every region. AussieHost training providers are professional trainers, trained and certified by AussieHost to deliver our training workshops to the same high quality so you can expect the same high standard of training Australia wide. We have a large number of Tafes, RTOs Government organisations and corporate trainers delivering AussieHost in-house.
Over the past decade, we’ve developed and enhanced our programmes to be accessible and informative, refining our approaches to be more appropriate for an Australian audience. AussieHost training workshops and materials are designed to be practical and relevant to the needs of all types of service businesses in all kinds of industries. We deliver training at every level from senior management to front-of-house, from customer relations managers to sales agents, virtually anyone and everyone within your organisation who has customer contact.
AussieHost programs teach valuable customer service and communication skills and provide service people with a range of practical, well proven tools. And they encourage team building too! Every AussieHost workshop helps participants develop positive attitudes to service, improve the way they relate to customers, exceed customer expectations and create a first-class experience for their customers.
With AussieHost training, your people will improve their knowledge and confidence, building long-lasting relationships with customers, adding value and increasing your profitability. Whether it is face to face communication, over the phone or whatever other ways in which your people and your customers interact, we mix up a powerful combination of knowledge, skills and motivation.
AussieHost History
AussieHost was introduced to Australia by the Inbound Tourism Organisation of Australia (ITOA) in the early 1990s, modelled on the successful Canadian Super Host program established in 1985 and still going strong today. Initially AussieHost provided a solid and practical customer service program aimed at the tourism and hospitality industries. However very quickly AussieHost training found favour with a wider range of service sectors and has since been delivered to businesses of all kinds. An impressive 20,000 businesses of all types have used AussieHost.
Currently owned by the Australian Retailers Association (ARA) and administered by the ARA Retail Institute, AussieHost is managed by KiwiHost under a long term management agreement. The AussieHost management team is based in the ARA offices in Melbourne with marketing, production, R&D and support provided by KiwiHost.
About the Australian Retailers Association (ARA) and ARA Retail Institute
For over 104 years, the Australian Retailers Association (ARA) has been the peak industry body in Australia's $292 billion retail sector which employs over 1.5 million people. As an incorporated employer body under the Workplace Relations Act and with a range of member services including business consulting, policy development, advocacy and education, the ARA promotes and protects over 5000 independent and national retailers throughout Australia.
The ARA Retail Institute provides excellence in retail consulting & education offering the latest in both training and professional development for members and non-members of the Association. Retailer consulting, education and training are available on a broad range of topics, including: merchandising, store operations, marketing, management training, customer service, selling skills, loss prevention and consumer issues.
The ARA Retail Institute is a Registered Training Organisation (RTO) and offers a range of retail specific accredited programs including Certificate 2 and 3 in Retail Operations, Certificate 3 in Retail Supervision, Certificate 4 in Retail Management and the Diploma of Retail Management. A series of one day Professional Development workshops are also run in conjunction with the Diploma of Retail Management.
About KiwiHost
Established in 1989, KiwiHost has made its mark in New Zealand as NZ’s Premier Customer Service Training organisation through the development of innovative training programs, operational systems, quality control and distribution. KiwiHost has trained over 300,000 people and worked with 30,000 businesses of all types to deliver Service and Communication skills training using a nationwide network of training providers and trainers. The KiwiHost Certificate is still the most recognised Customer Service Qualification in New Zealand and is valued by both employers and employees alike.